At MoraSoul, we aim to provide high-quality jewellery and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
We accept returns only if:
The product is damaged, defective, or incorrect at the time of delivery.
You contact us within 48 hours of receiving the order.
The jewellery is unused, unworn, and returned with all original packaging, tags, and accessories.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Jewellery that has been worn or used.
Products damaged due to improper handling after delivery.
Items without original packaging or tags.
Customized or personalized jewellery.
Products purchased during special sales or clearance offers, unless damaged or incorrect.
3. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Your order number
Clear photos or an unboxing video showing the issue
Our team will review your request and provide further assistance.
4. Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
5. Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, cancellation may not be possible.
6. Contact Us
For return, refund, or order-related queries, please contact MoraSoul Customer Support with your order details.
Thank you for shopping with MoraSoul!
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